Once your order is ready for shipment, we will send you an e-mail. This e-mail states the track & trace code of the delivery service (DHL), so that you can follow the status of your order the following morning. By logging into our website, you can also follow the progress of your order in the ‘My orders’ tab.
Does your product fit through your letter box? In that case, you will not receive a track & trace code.
If you are not at home when your product is delivered, you receive a note from the delivery service through your letter box asking you to arrange a new delivery time online or to inform them that you wish to collect the product from a service point.