After receiving your order, you have 14 days to exchange or return it.
We would like to ask you to report your return before sending it back to us.
You can send it to us by making a return request here (after logging in).
You don't have an account or aren't you logged in yet?
Then create an account here or log in. Once logged in, click on "My account" in the upper right corner and then on "My return request" in the left menu. Fill out the form completely and click on "Complete the request".
Our customer service will ensure that you receive an email response with the return address within two working days.
After receiving the returned item, we will refund you the value of it within 30 days (return shipping costs not included).
Return items via UPS
If you have reported a return item on our website, you will receive an email with authorization to return it using an RMA number.
The email will contain a link to the UPS website, where you can print a label using your RMA number.
Make sure the item is properly packaged. https://smartwaresgroup.freshdesk.com/a/solutions/articles/19000129392?lang=en&portalId=19000020239
Include the delivery note in the package and indicate the reason for returning the item on the delivery note.
Clearly indicate the return address given to you on the outside of the package (on the larger side).
Go to a UPS access point and deliver the package or have the package collected from your home.
You can track the progress of the returned item using the Track & Trace code you received from UPS.
After we receive your returned item (s), we will send you an email informing you that the package has been received. The product is then checked to ensure it meets the conditions for return. If it meets the conditions for return, we will refund all charges paid by you (excluding delivery charges) as soon as possible. We will send you an email to let you know.
The whole return process takes some time. It may take up to five business days for you to receive an email from us.
Certain items cannot be returned or exchanged for hygiene reasons (such as headphones, toothbrushes, shaving or hair removal devices that are no longer in a sealed package).
The item must be returned or exchanged in its original, unused and undamaged condition, and should preferably still be in the original packaging.
For consumables (such as batteries), it is not necessary to open the packaging. If the package is opened, we cannot resell the product and the loss in value is 100%. Therefore, we cannot take back these items.
If you value the product in a way that is not legally permitted, we can claim the loss in value caused by the valuation.
We cannot be held responsible for any loss or damage to returned items.