Service, Warranty & Repairs

General information about Service, Warranty & Repairs

How long do I have warranty on my item?
Most products have a 2-year factory warranty. In some cases it may be longer. However, in most cases the warranty is provided by the store where the product...
Tue, 17 Aug, 2021 at 11:24 AM
My article is broken, what now
In general, within the warranty period, with a defective item you can go to the store where you bought it. In a number of cases they can refer you to us. If ...
Thu, 8 Oct, 2020 at 3:12 PM
Do I have to pay for repairing my article?
If your item can be repaired and it meets the warranty conditions, a repair is free.  If it turns out that the defect is due to non-use in accorda...
Tue, 17 Aug, 2021 at 10:20 AM
How should I return my item?
You log in with your account and go to 'request returns'. Follow the steps in the screen and click on Finish. You will then be notified as soon as...
Tue, 17 Aug, 2021 at 11:22 AM
How long does it take before I get my repaired article back?
Within warranty conditions If your warranty claim meets the warranty conditions, we strive to return your item to you within a maximum of 10 business da...
Tue, 17 Aug, 2021 at 11:20 AM
When does the warranty expire?
The warranty is void if the defect (in any way) is caused by misuse, neglect and forgery or incorrect adjustments. It is invalid when unauthorised persons m...
Tue, 17 Aug, 2021 at 11:17 AM