FAQ

Customer service Frequently Asked Questions

How long is the warranty for my product?
We follow the statutory warranty conditions that apply. Within the product’s warranty period, all repairs which meet the warranty conditions are free of char...
Thu, 17 Sep, 2020 at 11:17 AM
My product is broken. What can I do?
During the warranty period, a faulty product must be returned to the shop where you purchased it. In a number of cases, they may refer you to us. If the pro...
Thu, 17 Sep, 2020 at 11:16 AM
Do I have to pay for the repair of my product?
If the product can be repaired and it meets the warranty conditions, it will be repaired free of charge. If the fault is due to the product not being used a...
Thu, 17 Sep, 2020 at 11:17 AM
How do I have to return my product?
You log into your account and go to “Request return”. Follow the on-screen instructions and click “Finish”. We will contact you as soon as possible. If you ...
Thu, 17 Sep, 2020 at 11:18 AM
How long does it take until I receive my repaired product?
We try to return a product within 10 working days after we have received it. However, in some cases, it takes longer to repair a product. Please contact us ...
Thu, 17 Sep, 2020 at 11:19 AM
Do my glass jug, batteries or light bulbs also come with a warranty?
Glass accessories, batteries and light bulbs do not come with a warranty (but light fittings do).
Thu, 17 Sep, 2020 at 11:20 AM
When is the warranty not valid?
The warranty is not valid if the fault is caused by incorrect use, neglect, forgery or incorrect configuration. The warranty is invalidated if alterations o...
Thu, 17 Sep, 2020 at 11:21 AM
How to fill out the UPS shipping information?
Dear Sir or Madam, thank you for your e-mail. Enclosed you will find the explanation for filling in the UPS shipping information Please ente...
Thu, 17 Sep, 2020 at 2:41 PM
Which products can I Buy in the webshop?
You can only order accessories and spare parts via this website. To buy our products, please visit one of our sales points. If you have any questions regard...
Thu, 17 Sep, 2020 at 11:45 AM
How do I place an order?
The correct product can be found by entering the item number or the product name. You can also find the product by navigating through our product range unti...
Thu, 17 Sep, 2020 at 11:28 AM